Commercial Systems Analyst

Position Overview:

Primary objective is to ensure the seamless implementation, operation and evolution of the commercial system and its sub-component, which is fundamental to our sales and distribution processes.

Roles and Responsibility:

• Oversee the proposed or planned commercial system, ensuring its accurate operation, system configuration, and performance optimization.
• Analyze commercial system data to monitor passenger activity, assess system performance, and identify opportunities for enhancements and cost-efficiencies.
• Continuously improve the commercial system's performance and functionalities including integration, ticketing solutions, and payment gateways.
• Ensure that the commercial system data is secure, and transactions are processed in compliance with industry standards and regulations.
• Build and maintain business requirements of the commercial system releases.
• Coordinate/manage integration of the commercial systems with the other systems such as the CRM system, payment gateway, yield management etc.…
• Lead the QA and system acceptance of the commercial system releases.
• Responsible for the commercial system internal SLAs
• Manage and enforce SLA with vendors
• Generate reports and analysis related to commercial system operation, providing insights to stakeholders.
• Facilitate the required trainings to end-users, Service Delivery team, and commercial system Operators on system usage and troubleshooting.
• Plan and execute system maintenance and upgrades to ensure minimal downtime and optimal system performance.
• Manage day to day relationship with the commercial system vendor.
• Coordinate with vendors, payment provide / gateways, and internal stakeholders to optimize the commercial system operations.
• Facilitate through the contractors to develop and maintain comprehensive documentation, including system procedures, user manuals, and training materials.
• Address and resolve technical issues promptly, providing expert support to system users and stakeholders.

Academic Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience:

• Proven experience in commercial system or AFC system management or a related role.
• Proficiency in commercial system / AFC system software and technology.
• Proven experience in vendor management.

Other Skills:

• Strong data analysis and problem-solving skills.
• Knowledge of data security and compliance best practices.
• Effective communication, collaboration, and training skills.
• Detail-oriented with a focus on system optimization.