Call Center Team Leader - English Khaleeji Dialect

Call Center Team Leader - English Khaleeji Dialect

Job Description:

1. Work closely with the team, motivating and coaching them.
2. Host 1-2-1’s and team meetings.
3. Keep up to date with business development and new product lines.
4. Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs.
5. Ensure training and development plans are maintained for all team members.
6. Use company methodology, team input, and own initiative to ensure attendance and retention targets are achieved.

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