Marketing Coordinator

Roles and Responsibilities

• A Marketing, Advertising or Communications Degree or a related field is preferred.
• Previous Marketing Experience in a Luxury Hotel or Food and Beverage environment.
• Extensive knowledge of diverse Social Media channels, and a thorough understanding of Best Practices in Marketing Operations.
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
• A Proactive Nature, coupled with a meticulous Eye for Detail, continuously prioritising workload deadlines ensuring every aspect of the Operation is curated to perfection.
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of InDesign.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Enthusiastically manages Social Media platforms, creating Exquisite and Out-Of-The-Box content that captures FIVE’s Luxurious brand essence and engages with a Vibrant, Global audience.
• Stays Ahead of the Curve by monitoring the latest Social Media trends, analytics tools, and hashtag strategies to ensure FIVE’s content remains Visionary and Disruptive.
• Oversees Community Management, interacting with our International following of over 1 Million, providing Seamless customer service and coordinating with Internal Teams to maintain Exceptional Service Standards.
• Supports Content Creation by planning and curating Social Media calendars, assisting with Bespoke photo shoots, and Writing stylish, brand-focused copy for Regular posts, stories, and events.
• Attends Stunning Events and Activations to capture Insta-Worthy moments, ensuring our Buzzing audience stays Engaged with Dynamic stories and Behind-The-Scenes experiences.
• Manages online Review platforms, ensuring Customer Satisfaction is prioritised and Quality Feedback is handled Promptly with the ‘FIVE-Star’ touch while collaborating with Internal Teams for Resolution where needed.
• Acts as the Go-To contact for Operational Teams, seamlessly Supporting the daily execution of Curated Marketing Experiences across FIVE’s Award-Winning Hotspots.
• Collaborates with teams to provide ‘FIVE-Styled’ Marketing Collateral, including menus, signage, and static visuals, ensuring they align with FIVE’s epic aesthetic and Boundary-Breaking standards.
• Assists the Director of Marketing in the execution of New Venue concepts and Industry-Leading brand activations, ensuring that each Launch meets the Next-Level standards expected of FIVE.

Desired Candidate Profile

A Marketing Coordinator plays a crucial role in supporting marketing campaigns and initiatives to enhance brand awareness and drive sales. Here are the key skills and responsibilities associated with this position:

Project Management

1. Campaign Coordination: Assisting in the planning, execution, and monitoring of marketing campaigns across various channels.
2. Timeline Management: Developing and managing timelines for marketing projects to ensure timely delivery.

Communication Skills

1. Internal Collaboration: Working closely with other departments (e.g., sales, product development) to align marketing efforts with overall business objectives.
2. Vendor Coordination: Communicating effectively with external vendors and partners involved in marketing initiatives.

Content Creation

1. Writing and Editing: Creating and editing marketing materials, including blog posts, newsletters, social media content, and promotional materials.
2. Visual Content: Collaborating with designers to produce engaging visual content for campaigns.

Market Research

1. Data Analysis: Conducting research to identify market trends, customer preferences, and competitive landscape.
2. Reporting Insights: Analyzing data to provide insights that inform marketing strategies and tactics.

Digital Marketing

1. Social Media Management: Managing social media accounts, including content scheduling, engagement, and analytics.
2. Email Marketing: Assisting in the creation and distribution of email marketing campaigns, monitoring their performance.

Event Coordination

1. Event Planning: Assisting in the planning and execution of promotional events, trade shows, or product launches.
2. Logistics Management: Coordinating logistics, including venue selection, materials preparation, and post-event follow-up.

Budget Management

1. Expense Tracking: Assisting in tracking marketing expenses and ensuring adherence to budget constraints.
2. Cost Analysis: Analyzing the cost-effectiveness of marketing campaigns and suggesting improvements.

Attention to Detail

1. Quality Assurance: Ensuring all marketing materials are accurate and adhere to brand guidelines.
2. Thorough Review: Conducting thorough reviews of content and campaigns before launch.