Store Manager

Customer Focus

1. Effective resource planning for customer service.
2. Ensure regular training of store staff on all aspects of customer service, product knowledge, and selling skills.
3. Implement a high standard of customer focus within the store.
4. Regularly assess customer service standards within the store.
5. Create seamless customer service orientation among store employees by ensuring timely and efficient customer service.
6. Ensure customer needs are met and complaints/queries are resolved in a timely manner.
7. Assess mystery shopping feedback and prepare an action plan for improvement.