IT Manager

Reporting to the Hotel Manager, the IT Manager is responsible for ensuring the efficient operation and maintenance of all computer systems and data communications activities in the hotel. He/she forecasts technology requirements and upgrades to existing technology to improve effectiveness of installed systems. He/she executes hotel and corporate systems strategies in the property.

KEY ROLES & RESPONSIBILITIES

• Ensure critical systems, specifically Front Office Property Management System, Call Accounting and Food & Beverage point of sale computer systems, are available twenty-four (24) hours per day.
• Ensure effective support for other systems, including back-office, Sales, Catering, Marketing and Talent & Culture applications.
• In conjunction with the above tasks, act as the hotel’s liaison with both hardware and software suppliers, including coordination of maintenance agreements between hotel, suppliers and Corporate.
• Establish and maintain user procedures and hardware familiarization for all systems.
• In conjunction with corporate MIS, coordinate any new system implementation, update or upgrade with hotel staff and hardware or software suppliers.
• Assist individual departments in setting up computer training for their individual departmental needs.
• Establish and maintain system security procedures consistent with control requirements and corporate policy.
• Maintain accurate records of systems files; software and hardware problems and service requirements.
• Develop and maintain, in co-operation with the Purchasing Department, a supplier and product list for all stock date processing supplies.
• Establish and maintain backup procedures for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.
• Develop new applications as requested by department heads only after the approval of corporate office.
• Conduct system audits at properties to maintain standardization and identify and correct problems before they occur. Make recommendations to Corporate where problems may become serious and more extensive action needs to be taken.
• Report regularly to corporate on the status of assigned corporate projects. Meet annually with corporate projects, review the status of outstanding problems, and make recommendations for new projects based on needs of properties in region.

PERSONAL ATTRIBUTES

• Solid business / financial acumen with good understanding of luxury hotel operations.
• Act as a role model in delivering elegant and understated service with sophistication.
• Demonstrate leadership qualities to build strong employee engagement.
• Strong interpersonal skills and attention to detail.
• Proven organizational skills, able to set and meet deadlines with quality results.
• Good understanding of budgeting, forecasting, expenses and payroll control.
• Executive presence self-assured exuding quiet confidence and humility.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must have knowledge of cabling; computer networking equipment and operating systems, specifically Novell, UNIX and Windows NT; personal computer and server hardware; data communications equipment and protocols; and office administration applications.
• Must have strong interpersonal skills and be able to relate to all levels of management.
• Must be able to assist hotel guests with technical requirements and problems. Must be capable of training users with varying degrees of computer knowledge.
• Must have experience in negotiating and executing computer data communication contracts.

QUALIFICATIONS

• Degree from a reputable hotel school preferred / Diploma in IT.

EXPERIENCE

Minimum of 1-2 years experience in the same position at the same hospitality level.