Front Desk Agent (German Speaker) | Waldorf Astoria Dubai Palm Jumeirah

Job Title: Front Desk Agent (German Speaker)

Location: Waldorf Astoria Dubai Palm Jumeirah

Job Number: HOT0B0XB

Work Locations

Waldorf Astoria The Palm, Palm Jumeirah Road Crescent East, Dubai

A Front Desk Agent with Waldorf Astoria Hotels and Resorts provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

1. Achieve positive outcomes from Guest queries in a timely and efficient manner.
2. Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
3. Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments.
4. Demonstrate a high level of customer service at all times.
5. Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
6. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
7. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
8. Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
9. Comply with hotel security, fire regulations, and all health and safety legislation.
10. Act in accordance with policies and procedures when working with front of house equipment and property management systems.
11. Follow company brand standards.
12. Assist other departments, as necessary.

Front Desk Agents serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous experience in Front Desk ideally in a luxury hotel.
• Previous experience in the Middle East.
• Working knowledge of a European language is an advantage.
• Positive attitude and good communication skills both written and verbal.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Luxury hospitality experience in a similar role.
• Fluency in German (both written and spoken) is required.

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

Job Categories:

Guest Services, Operations, and Front Office