Assistant Bar Manager Flying Elephant

Job Description

1. Always greets and welcomes guests promptly in a warm and friendly manner.
2. Always thanks and gives fond farewell to guests conveying anticipation for their next visit.
3. Assists guest with table reservation.
4. Assists guest while seating.
5. Ensures guests are served within specified time.
6. Has a good knowledge of menu and presentation standards.
7. Speaks with guests and staff using clear and professional language, and answers phone calls using appropriate telephone etiquette.
8. Is able to answer any questions regarding menu and assist with menu selections.
9. Is able to anticipate any unexpected guest needs and reacts promptly and tactfully.
10. Always applies service techniques correctly at all times, and serves food & beverage items with enthusiasm.
11. Serves food courses and beverages to guests.
12. Sets tables according to type of event and service standards.
13. Records transaction/orders in Point of Sales systems at the time of order.
14. Communicates with the kitchen regarding any menu questions, the length of wait, and product availability.
15. Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
16. Checks with guests to ensure satisfaction with each food course and beverage.
17. Is responsible for clearing, collecting, and returning food and beverage items to the proper area.
18. Maintains cleanliness of work areas, china, glass, etc. throughout the shift.
19. Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
20. Presents accurate final bill to guest and processes payment. Performs shift closing on the Point of Sales terminal and tallies cash and credit card settlements.
21. Ensures that the restaurant is always kept clean and organized, at both the front as well as the back of house areas.
22. Ensures that hotel brand standards and SOPs are consistently implemented.
23. Works with fellow staff and manager to ensure that the restaurant achieves its full potential.
24. Completes the daily responsibilities that are set for each individual shift.
25. Completes closing duties, including restocking items, turning off lights, etc.
26. Conducts monthly inventory checks on all operating equipment and supplies.
27. Takes an active role in coaching and developing junior staff.
28. Performs any other duties related to food and beverage service assigned by the manager.
29. Assists Assistant Manager/Manager in conducting daily shift briefings to update and disseminate relevant information to staff.
30. Adheres to hotel hygiene and HACCP standards and ensures its Standard Operating Procedures and Requirements are fully met.
31. Helps minimize waste, breakages, and mishandling of supplies and equipment.

Qualifications

1. Related experience including at least 1 year in the same capacity or an equivalent combination of education and experience.
2. Good practical, operational, and adequate administrative skills.
3. Strong leadership skills.
4. A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver.
5. A true “team-player” mentality and flexible attitude towards a diverse set of tasks.
6. Excellent communication skills.