Field Support Engineer

Role Responsibilities and Requirements:

1. Act as a support expert liaison to other technical teams & non-technical teams (e.g.: networking, compute, compliance, business operations).
2. Understand internal customer problems and provide technical solutions in a timely manner.
3. Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware.
4. Perform system board level repair and fault diagnosis to SLAs.
5. Plan and commission new rack positions.
6. Be involved with the design and commissioning of new whitespaces.
7. Structured cabling installation is a significant part of this position.
8. Keep up with the latest technologies and apply them appropriately.
9. Adhere to defined Health & Safety processes at all times.