Relationship Manager

Roles and responsibilities

• Onboarding new travel agents, manage and liaise with all channel partners to ensure Target Achievement
• Develop and nurture business relationships with the prospective and current channel partners to generate revenues for the organization
• Regular meetings with the channel partners and update about our product and promotional offerings
• Organize regular training for channel partners to ensure they are updated with all our offerings
• Manage credit control in line with the organization guidelines

Required skills to be successful:

• Out of the box thinker
• Proven track record in managing Key Accounts, B2B and B2B2C Sales in the Travel Industry
• Excellent Presentation, negotiation and relationship building skills
• Team Player with Multi-tasking Skills
• Strong analytical and Time Management skills
• Proficient in MS office (Excel, Word, PPT) Outlook and online portals
• Proactive and self-motivated
• Ability to perform under tight pressure & deadlines
• Strong Organization Skills

What equips you for the role:

• Bachelor’s or Master’s Degree from a reputed Institute
• 10+ experience in the UAE Travel Industry in managing Key Accounts, B2B and B2B2C Sales
• Availability to join immediately
• Valid UAE driving license
• Living in Dubai Area
• Proficient in English & Hindi. Any other language will be an added advantage
• Only UAE based candidates meeting the above criteria will be shortlisted

Desired candidate profile

1. Client Relationship Management

• Client Onboarding: Ensure a smooth and welcoming process for new clients by explaining services, setting expectations, and addressing initial concerns.
• Client Retention: Develop strategies to build long-term relationships with clients, providing exceptional service and ensuring customer satisfaction.
• Regular Communication: Stay in regular contact with clients through meetings, phone calls, emails, and follow-ups to discuss their needs and ensure they are happy with the service.
• Client Support: Act as the main point of contact for clients, resolving any issues or concerns they have with services, products, or overall experience.
• Client Advocacy: Represent the client's interests within the company, ensuring their needs are communicated and addressed by the internal teams.

2. Sales and Business Development

• Upselling and Cross-selling: Identify opportunities for upselling or cross-selling additional products and services that might benefit the client, thereby increasing the value of the relationship.
• Revenue Growth: Contribute to the growth of revenue by building stronger, deeper relationships with clients and expanding their business with the company.
• Client Acquisition: In some roles, the Relationship Manager may also be involved in acquiring new clients by prospecting, networking, and leveraging existing contacts.
• Negotiation: Work with clients to negotiate terms, prices, and contracts to achieve mutually beneficial agreements.

3. Client Needs Assessment

• Understand Client Needs: Engage with clients to understand their business or personal goals, challenges, and specific needs.
• Tailored Solutions: Propose personalized solutions based on the client’s requirements, ensuring that the service or product offering is well-suited to their unique situation.
• Regular Check-ins: Continuously assess client satisfaction through regular reviews and check-ins, identifying areas for improvement and offering new services as their needs evolve.

4. Conflict Resolution

• Problem Solving: Address any complaints or issues raised by clients promptly and professionally, striving to resolve conflicts in a manner that maintains a positive relationship.
• Crisis Management: In the event of a crisis or urgent issue, the Relationship Manager takes charge of communicating with the client, understanding their concerns, and managing the situation effectively.