Program Manager

Job Description Overview

Responsibilities

As a Program Manager, you will be responsible for the end-to-end delivery of projects & programs to the customer, through all deal phases.

Functional Responsibilities:

1. Ensure customer requirements and needs are clearly understood, met, and final delivery is made effectively on time.
2. Serve as primary point of contact for any and all matters specific to customers and develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors by understanding their business needs and technical challenges.
3. Use project management methodologies to provide milestones and timelines to set expectations with customer teams prior to beginning any new project initiatives.
4. Take ownership of customer retention, sales, revenue generation, and project management activities.
5. Ensure the solution environments remain operationally healthy while reducing cost and complexity with high levels of performance, security, scalability, maintainability, reusability, and reliability upon deployment.
6. Accelerate customer adoption of Presight by leading the implementation journey.
7. Engage customers in the development of reporting elements, scheduling, establishing guidelines, and setting milestones to measure success.
8. Manage project timelines, milestones, migration goals and business transformation strategies, and ensure that all processes & procedures are executed within agreed timeframes at defined quality standards.
9. Utilize technical acumen and drive technical discussions regarding incidents, trade-offs, and risk management.
10. Provide detailed reviews of service disruptions, metrics, prelaunch planning, post-sales, and consultative expertise.
11. Ensure that customer issues are dealt with in an efficient manner, following predefined escalation processes for any problems that may arise.
12. Design and develop bi-weekly presentations called Demo for customers for General Manager, CTO and other stakeholders.
13. Comply with QHSE (Quality Health Safety and Environment), Business Continuity, Information Security, Privacy, Risk, Compliance Management and Governance of Organizations policies, procedures, plans and related risk assessments.

Skills and Attributes for Success:

The yardsticks of your success would include project CPI, percentage variance from allocated budgets, number of adjustments to project schedules, percentage of on-time project completion, and employee & customer NPS.

Qualifications Requirements:

1. Master's Degree in Artificial Intelligence, Business Analytics, Business Administration or related field.
2. Minimum 10 years of experience in project management, solution/product delivery in an AI service organization or analytics platforms & technologies.
3. Previous experience or currently working in financial sector experience is a must.
4. PMP certification from PMI - a must.
5. Arabic language is an added advantage.

Ideally, you’ll also need:

1. In-depth knowledge of current developments in analytics.
2. Very strong organizational and managerial capabilities.
3. Excellent communication and interpersonal skills.
4. An innovative and creative approach to problem solving.

What We Look For:

If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Presight community.

Company Industry:

• IT - Software Services

Department / Functional Area:

• Administration

Keywords:

• Program Manager