Concierge - Ajman Saray, a Luxury Collection Resort

Job Number: 25018136

Job Category: Rooms & Guest Services Operations

Location: Ajman Saray a Luxury Collection Resort Ajman, Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman, United Arab Emirates, 8833 VIEW ON MAP

Schedule: Full Time

Located Remotely? N

Position Type: Non-Management

Position Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal