Guest Service Agent

Job Description

• Manage check-in and check-out procedures efficiently, verifying guest information and processing payments swiftly to minimize wait times.
• Resolve guest inquiries and complaints promptly, demonstrating empathy and effective problem-solving skills to enhance guest satisfaction.
• Handle reservations and manage room inventory, utilizing property management systems to optimize occupancy and revenue.
• Coordinate with housekeeping and maintenance teams to address guest requests and ensure rooms meet high cleanliness and safety standards.
• Provide detailed information about hotel amenities, services, and local attractions, creating personalized recommendations to enhance the guest experience.
• Assist in organizing special events and group bookings, ensuring all guest needs are met with precision and attention to detail.
• Conduct regular follow-up calls with guests to gather feedback and ensure their needs are met during their stay.
• Promote hotel services and upsell additional offerings, contributing to the hotel's revenue goals while enhancing the guest experience.
• Maintain accurate records of guest interactions and transactions, ensuring confidentiality and compliance with data protection regulations.
• Welcome guests with a warm and friendly demeanor, ensuring a positive first impression that sets the tone for their stay.

Desired Candidate Profile

• We are looking for Fresh Graduates who are willing to learn and adapt.
• High school diploma or equivalent; a degree in hospitality management is a plus.
• Fluency in English is required; proficiency in additional languages is highly desirable to cater to a diverse clientele.
• Strong problem-solving skills and the ability to remain calm under pressure, ensuring guest concerns are addressed effectively.
• A positive attitude and a genuine passion for providing exceptional guest service, creating memorable experiences.
• Excellent communication and interpersonal skills, capable of engaging with guests from various backgrounds with ease.
• Attention to detail and organizational skills, ensuring all guest requests and queries are handled systematically.
• Flexibility to work various shifts, including evenings, weekends, and holidays, to accommodate guest needs.

Employment Type: Full Time

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• Secretary
• Front Office
• Personal Assistant (PA)

Keywords:

• Front Office Agent
• Guest Service Agent
• Guest Services Representative
• Guest Relations
• Communication Skills
• Front Desk Associate