Group Conference and Events Sales Manager

Job Description - Group Conference and Events Sales Manager (HOT0BEQY)

Job Number:

HOT0BEQY

Work Locations

Waldorf Astoria Ras Al Khaimah, Vienna Street, Ras Al Khaimah 99999

As a Group Conference and Events Sales Manager, you promote the services and facilities of the Hotel to all clients and guests and cross-sell the other products within the Hilton family of brands. The Group Conference and Events Sales Manager oversees the Group Conference and Events Sales offices to ensure active conversion of client inquiries.

What will I be doing?

As a Group Conference and Events Sales Manager, you will be responsible for performing the following tasks to the highest standards:

• Develop future and repeat business contributing to the profitability of the hotel.
• Review the business plans, identify gaps, and ensure proactive efforts to fill capacity and meet set targets.
• Contribute to the selling strategy of the hotel, and manage the department's adherence to achieving that strategy.
• Understand the competitive marketplace and implement approaches to ensure the Hotel stays ahead in the local market.
• Ensure GC&E Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
• Build strong relationships with customers, guests, and team members to gain a full understanding of their needs and work to serve them effectively.
• Manage and develop the Group Conference and Events Sales Team to ensure career progression and effective succession planning within the hotel and company.
• Manage team performance reviews in compliance with company policies and procedures.
• Recruit, manage, train, and develop the Conference and Events Sales Team.
• Prepare proposals, negotiate contracts, and plan key events.
• Develop and manage event budgets, ensuring cost control while maximizing profit margins.
• Assist in forecasting revenue and setting pricing strategies for events and group bookings.
• Ensure compliance with financial policies, tax regulations, and company accounting standards.
• Provide financial reports and insights to management for strategic decision-making.
• Assist in understanding and communicating the technical aspects and features of the company's products or services to clients and team members.
• Provide technical support and assistance to the sales team during client interactions, presentations, and negotiations.
• Stay updated on industry advancements and competitor offerings to maintain a competitive edge in the market.
• Collaborate with internal stakeholders to develop technical documentation, sales collateral, and marketing materials.

What are we looking for?

A Group Cluster Conference and Events Sales Manager serving Hilton brands is always working on behalf of our guests and with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Strong knowledge of the hospitality industry, particularly in group sales, events management, and catering services.
• Understanding of pricing strategies, forecasting, and yield management to optimize event and group sales revenue.
• Knowledge of contract terms, conditions, and negotiation techniques to secure business while ensuring profitability.
• Familiarity with F&B planning, menu selections, and banquet operations to deliver high-quality events.
• Experience with event management software (e.g., Delphi or similar systems).
• Strong ability to identify potential clients, build relationships, and convert leads into confirmed bookings.
• Ability to manage multiple events simultaneously, ensuring attention to detail and smooth execution.
• Ability to quickly resolve challenges and make informed decisions to meet client expectations.
• Excellent verbal and written communication skills to engage effectively with clients, stakeholders, and team members.
• Ability to prepare event budgets, control costs, and ensure profitability.
• Ability to work under pressure, adapt to changing client needs, and handle last-minute event adjustments.
• Ability to coordinate with different departments (Sales, Banquets, Culinary, AV, etc.) for seamless event execution.
• Valid UAE Driving License.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems.
• Relevant degree in business development or other relevant business field from an academic institution.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations