Valet Attendant

Roles and Responsibilities

The Shift Operations function is responsible for allocation of valet parking attendants for assigned shift & location, supporting and participating in day-to-day operations of the designated location. Completion of all checklists and updating daily summary reports ensures delivery of the highest level of Customer Service leading to Customer delight.

What You Will Need To Succeed

• Minimum 02 years of experience.
• UAE Driving License No. 3 mandatory.
• Able to drive automatic and manual vehicles.
• High School Certificate / Diploma.

Performance Driven Culture; What Will You Be Measured Against

• Provide information about the location, events in progress, incidents, accidents & take suitable action/precaution if necessary.
• Communicate customer concerns and complaints and help resolve issues.
• Support in responding to discrepancies involving parking attendants and guests such as guest lost items/tickets, minor scratches etc.
• Assist and make recommendations for the improvement in the Operations on the respective work locations.
• Support in inspecting and maintaining all parking operations equipment in all areas, coordinating replacements or repairs when necessary.
• Support in monitoring and participate in daily briefing, grooming inspection, maintenance check of all required operational equipment, then report any replenishment/replacement/damage and/or malfunctioning equipment.
• Support in maintaining daily log for significant incidents, comments or complaints.
• Perform station controlling function if required.
• Ensure valet team workplace (Podium/control room/parking/lobby/driveway etc.) area is clean and tidy.

Competencies

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability

Desired Candidate Profile

1. Vehicle Parking: Efficiently park guests' vehicles upon their arrival, ensuring proper handling and security.
2. Guest Greeting: Welcome guests warmly as they arrive, offering assistance with luggage and providing information about the venue.
3. Vehicle Retrieval: Promptly retrieve vehicles when guests request them, ensuring a smooth and quick process.
4. Safety Monitoring: Monitor the parking area to ensure the security of parked vehicles and report any issues to management.
5. Customer Service: Provide exceptional service by addressing guest inquiries, assisting with directions, and offering local recommendations.
6. Maintenance Checks: Occasionally check for any visible issues in parked vehicles and report them as necessary.

Essential Skills:

• Excellent Communication: Strong interpersonal skills to engage effectively with guests.
• Driving Skills: Proficiency in driving a variety of vehicles safely and efficiently.
• Attention to Detail: Careful handling of vehicles and an awareness of guest needs and preferences.
• Problem-Solving: Quick-thinking abilities to address any issues or concerns raised by guests.
• Physical Stamina: Ability to stand for long periods and assist with physical tasks, such as handling luggage.