Chat Support Representative

1. Respond to customer inquiries and provide assistance through online chat.

2. Identify and resolve customer issues in a timely and efficient manner.

3. Maintain a high level of professionalism and customer service at all times.

4. Document all interactions with customers accurately and efficiently.

5. Collaborate with other team members to ensure customer satisfaction.

6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

7. Meet and exceed performance metrics related to customer satisfaction and response times.