Front Office Manager

At Papel Holdings, we’re not just another Fintech company. We’re on a mission to revolutionize the financial landscape. From innovative banking solutions to cutting-edge digital asset products, we’re transforming how people interact with money.

Our offices are strategically located in some of the world’s fastest-growing industry hubs: Dubai, Vienna, and Hong Kong.

Careers at Papel suit those who want to have an impact, who are comfortable getting uncomfortable, willing to take risks and win big. We are brave, laser-focused, and have high aptitude, with a little playfulness for good measure. If you’re someone who thrives on high accountability and possesses a start-up spirit, you’ll fit right in.

If this resonates with you, you’ll have the opportunity to make a real impact and be part of something that’s changing how we interact with money and wealth.

We are looking for a dedicated and proactive Front Office Manager to oversee our front office operations and provide exceptional service to our clients. You will play a critical role in ensuring seamless communication between various departments and creating a welcoming atmosphere for both clients and employees.

Key Responsibilities:

• Manage the front office team and ensure efficient operation of front desk functions, including receptionist duties, customer service, and administration.
• Act as the primary point of contact for client interactions, addressing inquiries and resolving issues in a timely and professional manner.
• Coordinate with different departments to facilitate effective communication and support operational needs.
• Oversee and maintain records for meeting rooms, preparing and organizing materials for meetings and events.
• Develop and implement front office policies and procedures to enhance service quality and operational efficiency.
• Train and evaluate administrative support staff/Drivers and build a motivated and effective team.
• Monitor compliance with company policies and procedures while ensuring confidentiality and data protection regulations are upheld.

Requirements:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• 5+ years of experience in front office management or a similar role within the financial services or hospitality sector.
• Strong leadership and team management skills with a customer-centric approach.
• Excellent communication and interpersonal skills to effectively engage with clients and staff.
• Proficient in using office software and systems, with an emphasis on communication tools.
• Ability to multitask and work in a fast-paced, dynamic environment.
• Problem-solving ability and capacity to handle difficult situations with professionalism.

Benefits:

• Competitive pay
• Discretionary bonus
• Healthcare
• Generous time off policies