Information Technology Support Analyst

Analyst: IT Support (Fresh Graduates)

Al Etihad Payments empowers employees to work in an environment that best promotes their productivity and well-being, while providing high-quality workplace and fantastic professional experience.

Get to Know Us

Al Etihad Payments is the UAE’s designated retail payments entity, dedicated to developing and operating world-class infrastructure, standards, and solutions for the UAE Economy. Al Etihad Payments is a subsidiary of the Central Bank of the UAE, strongly supported by the UAE Government.

Our employees are committed to work with licensed financial institutions and other payment service providers to foster innovation and deliver excellent financial services to all in the UAE, efficiently and without friction.

Al Etihad Payments supports the government’s objectives of a cashless society, national digitization, and the Central Bank of the UAE objective of being a top ten central bank globally.

Our Culture

We are a collaborative, diverse and passionate group of individuals that works as one team. We support one another, make impactful contributions to the organization, and develop and nurture meaningful connections across the payment’s ecosystem!

About the role

AEP National Development Program supports fresh graduates, by providing Structured Training & Development, Mentoring & Coaching, Rotational Programs, Career Progression Opportunities and supportive work environment.

What You’ll Do

• Participate in training and development programs
• Assist with day-to-day tasks and projects in your assigned department
• Collaborate with team members to achieve departmental goals
• Contribute innovative ideas and solutions to ongoing projects
• Attend meetings, workshops, and other professional development activities
• Perform research and analysis to support departmental initiatives
• Prepare reports and presentations as required

Minimum Qualifications

• Recent graduate with a bachelor’s degree in IT, Network and security or any related
• Strong academic record
• Effective communication and interpersonal skills
• Ability to work both independently and as part of a team
• Positive attitude and willingness to learn
• Proactive and self-motivated

Technical and Behavioral Skills

• Microsoft Office Suite
• Basic project management
• Data analysis
• Research skills
• Problem-solving
• Time management
• Team collaboration

Preferred Qualifications

• Customer Focus: Consistently evaluating the impact of you (and your team’s) responses and actions on the overall customer experience, both externally and internally. Prioritizing the customer's perspective and agenda in all endeavors and remaining attuned to the organizational context and circumstances that shape the customer's environment.
• Integrity & Commitment: This behavior means that we are doing what is right, not what is easy or comfortable. It’s about being accountable for own actions and that of the team. Company loyalty and commitment among individuals and teams are vital signs showing employees that the organization in which they work is run in a positive and ethical way and thus delivers an excellent service to its customers.
• Collaboration: When employees collaborate, processes and objectives become aligned, driving the organization towards greater success in reaching shared objectives. By ensuring smart and efficient teamwork across teams, we achieve business goals effectively. Strong communication skills are essential for facilitating the exchange of ideas, information, and feedback among team members in order to enable effective collaboration.
• Innovation & Change: Adapting and responding to different and changing demands in work, now and in the future. The ability to adapt to changing circumstances is crucial in delivering a high performing service. Demonstrating a forward-thinking mindset, continuously seeking ways to enhance processes, products, or services to meet evolving needs by fostering a culture of innovation and embracing change as a catalyst for growth and progress.

What you can expect from us

• Modern work environment with level of flexibility;
• Dynamic and motivated team of colleagues working towards achieving UAE National Objectives;
• Competitive compensation package, including annual bonus and additional benefits like child educational allowance and annual flight tickets (where eligible);
• Comprehensive health insurance coverage;