Sales Groups Events Coordinator

Sales

1. Ensure that you fully understand the business strategy and positioning of the Anantara brand and cluster properties and that you can effectively articulate this positioning in the marketplace. This is a responsibility of ALL sales professionals regardless of their responsibility level.
2. Maintain a personal up-to-date knowledge on all Anantara product and service offerings and the products services rates and new developments of key competitors and an awareness of general industry trends.
3. Understand the relative importance and priority of the current account base so that personal efforts can be directed accordingly.
4. Support the development of new client contacts and the maintenance of detailed information on the potential revenues from these accounts.
5. Achieve all personal financial and non-financial objectives working with department leadership to ensure these objectives are met.
6. Take responsibility for your own professional development including strong financial literacy and negotiation skills and strong face-to-face selling skills needed to become a future Sales Leader for Anantara.
7. Maintain accurate management status reporting on business results and associated action planning.
8. Practice effective cost control and adhere to internal procedures for approval of expenditure.
9. Actively participate in client familiarization trips, site inspections, sales trips, and roadshows as required to meet the sales targets of the hotel.
10. Liaise effectively with all operational colleagues providing support and information to ensure accurate delivery of our promise. In particular, this includes Front Office, Reservations, and Events colleagues.
11. Drive opportunities to upsell and cross-sell Anantara products.
12. Maintain a full working knowledge of the IT support tools used in the world of sales today including sales-specific software, property PMS, and the Microsoft Office toolset.
13. Ensure that all paperwork associated with the work of the department is processed quickly and efficiently including letters, emails, contracts, and reports.
14. Assist in establishing and maintaining client databases and using those databases in promotions and marketing campaigns.
15. Provide all assistance to guests and clients in a proactive, professional, and friendly manner.

Groups and Events

1. Once the contract has been signed and handed over from the Sales Office, this role will be required to create the appropriate file and checklist for review with the guest. All guests should be contracted within 48 hours of the file being handed over to the hotel.
2. Confirm with guests all information pertaining to the event they are planning and to organize and distribute all information to departments through memos, banquet event orders, directives, resumes, and rooming lists. A group summary resume must be produced for each group in the hotel in the required format.
3. Confirmation of billing procedures, receiving deposits, and establishing credit facilities as required.
4. To coordinate with outside vendors (entertainment, electrical, audiovisual, display, floral, etc.) to accommodate requirements of the guest.
5. Working with the Director of Food and Beverage and Head of Culinary, create menus to satisfy clients' individual needs while maintaining hotel food and labor costs.
6. Ensure delivery of expected guest service through follow-up and coordination with other hotel departments.
7. Manage all areas of the Banquets and Conference Services annual operating budget to achieve and exceed budget expectations. Ensure successful performance by increasing revenues, controlling expenses, and providing a return on investment for the property.
8. Establish all pricing for miscellaneous banquet services/products for post-contractual sales. Review and revise pricing as required.
9. Work with leaders to ensure all budgeted profit margins are achieved.
10. Ensure actual Banquet revenues are in line with forecast and ensure resolution to any discrepancies.
11. Attend BEO meetings to ensure operational alignment of all attending departments for next events.

Qualifications :

• Minimum 2 years work experience
• Good understanding of selling techniques.
• Experience in hotel/property management or the entertainment business
• Proficiency in English communication
• Strong in driving results and good negotiation techniques

Additional Information :

• Prompt and courteous delivery of all orders maintaining a positive image through all guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders.
• During shift ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well-trained staff.
• Open and close shift in accordance with Managers Checklist.
• Train, maintain, and enforce all Anantara Service Standards.
• Properly execute revenue and check control procedures on shift.
• Maintain a safe and sanitary work environment for all Associates and guests.
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks).
• Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
• Be on the floor during the entire meal period and ensure adequate coverage.
• Ensure that only a quality product is being served.
• Maintain proper Associate uniform standards.
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.).
• Assist any Associate in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates.
• Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara's Guarantee of Fair Treatment Policy.
• Identify and recommend incentive programs, new ideas, and methods of operation.

Remote Work : No

Employment Type : Full-time