Receptionist - Emirati Nationals Only - DHL

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL UAE is the recognized market leader in Express logistics and an Employer of Choice ranked consistently as Great Place To Work in the UAE for 9 consecutive years!

Join our team and discover how an international network that's focused on service quality and sustainability is able to connect people and improve lives through the power of global trade. And not just for our customers but for every member of our team too.

ABOUT THE ROLE

The jobholder is responsible for answering calls in a professional, efficient, and courteous manner, creating a positive first impression of DHL. They will transfer calls to the right extensions and take messages for employees who are not available. The jobholder will also meet DHL Customers/Guests upon arrival and direct them to appropriate locations.

YOUR TASKS

1. Meet and greet customers/guests upon arrival and check in guests or direct them to appropriate locations.
2. Ensure that the telephone is answered in a timely and professional manner as per DHL standards and calls are transferred to the appropriate department/staff to project a professional image to both internal and external customers at all times.
3. Provide a high level of customer service and professionalism, considering that all DHL customers have an express requirement and are looking for instant and immediate action.
4. Follow customer service procedures as outlined in the manual to comply with ISO procedures and safe working practices.
5. Maintain thorough knowledge of all departments and the DHL network in order to always supply correct and accurate information to internal and external customers.
6. Assist with any administration requests or reports as requested.
7. Support and cover the incentive coordinator in their absence.
8. Support in NPA First Calls to enhance the customer experience with DHL Service.
9. Support in answering call center calls if needed.
10. Assist walk-in customers at the service point if needed.
11. Provide Continuous Improvement initiatives and suggestions to improve the Reception process.

1. Sound educational background with knowledge of the service industry is an advantage.
2. Excellent English communication skills; knowledge of Arabic is an added advantage.
3. Typing speed of a minimum of 30 words per minute; passion for delighting customers.
4. Self-motivated and able to work under pressure.
5. Good relationship-building and interpersonal skills.
6. Working knowledge of MS Office packages.
7. Team player.