Restaurant Supervisor

Responsibilities:

• Handle queries through telephone, fax, and email.
• Be familiar with all outlets, their menus, and be able to sell the best to our guests.
• Ensure the best selection for the guest and maximize revenue through suggestive selling techniques.
• Recommend property dining outlets and assist guests with information and special requests.
• Book restaurant reservation requests, facilitate guest room delivery orders, and input information accurately into the proper systems.
• Contribute to departmental standards and best practices.
• Consistently offer exceptional, friendly, and engaging service.
• Provide lateral service within the hotel whenever needed.
• Be well prepared for a long day’s contribution and utilize time effectively.
• Communicate in a clear and effective manner.
• Arrive at work well-groomed, prepared, and display enthusiasm.

Qualifications:

Essentials:

• Ability to handle luxury guest volumes on a daily basis.
• Ability to work under pressure in a customer service environment.
• Must be flexible and able to work long hours.
• Creative and positive mindset.
• One year of experience in a similar position.
• Experience in F&B or event fields.
• Speed and accuracy, able to manage last-minute activities.