Housekeeping Supervisor

Position Overview:

The Housekeeping Supervisor is responsible for overseeing and coordinating the activities of housekeeping staff to ensure the cleanliness, orderliness, and overall maintenance of guest rooms, public areas, and back-of-house facilities in a hotel or facility. They ensure that high standards of hygiene and guest satisfaction are maintained.

Key Responsibilities:

1. Supervision of Staff: Manage and direct the daily activities of housekeeping staff, including assigning tasks, monitoring performance, and conducting training as needed.
2. Inspection and Quality Control: Conduct routine inspections of guest rooms and public areas to ensure cleaning standards are met. Identify areas for improvement and ensure staff follow procedures.
3. Inventory Management: Oversee the stock and supply of cleaning materials, linens, and guest amenities. Ensure that supplies are ordered in a timely manner and stored appropriately.
4. Scheduling and Coordination: Prepare staff schedules, ensuring adequate coverage to meet operational needs while controlling labor costs.
5. Guest Relations: Address guest concerns or complaints related to housekeeping services in a professional manner, ensuring quick resolution.
6. Training and Development: Train new employees on cleaning procedures, health and safety standards, and equipment use. Provide ongoing feedback and performance evaluations.
7. Health and Safety Compliance: Ensure all cleaning procedures meet regulatory and safety standards. Promote safe working conditions and ensure staff follow safety protocols.
8. Reporting: Maintain records related to cleaning activities, maintenance needs, and staff performance. Report any damage or maintenance issues to the appropriate department.

Qualifications:

1. Prior experience in a housekeeping role, with at least 2 years in a supervisory position.
2. Strong leadership, organizational, and communication skills.
3. Knowledge of cleaning standards and equipment operation.
4. Ability to work flexible hours, including weekends and holidays.
5. Basic understanding of inventory management and budget control.