Medical Secretary

Roles and responsibilities

Our client is looking for a compassionate and organised Medical Secretary to support their medical team and assist patients. The ideal candidate will have excellent communication skills, a keen attention to detail, and the ability to handle multiple tasks efficiently. This role is essential for ensuring a smooth and positive experience for patients throughout their healthcare journey.

Job Description

• Greet and assist patients upon arrival, ensuring they feel welcome and comfortable
• Answer and direct phone calls, addressing patient inquiries and concerns promptly
• Schedule and confirm patient appointments, providing reminders and necessary information
• Assist patients with completing forms and paperwork
• Maintain patient records, ensuring all information is accurate and up-to-date
• Coordinate with medical staff to facilitate smooth patient flow and efficient service
• Provide patients with information about procedures, treatments, and follow-up care
• Handle billing, invoicing, and insurance claims processing, helping patients understand their financial responsibilities
• Assist patients with accessing their medical records and navigating the healthcare system
• Ensure patient confidentiality and compliance with healthcare regulations
• Perform other administrative duties as required to support patients and the medical office
  
  

The Successful Applicant

• Proven experience as a Medical Secretary or in a similar administrative role, preferably within the Healthcare industry
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent written and verbal communication skills
• Strong organisational and time-management skills
• Attention to detail and accuracy
  

What's on Offer

• Opportunity to be part of a supportive and collaborative team.
• Competitive compensation and benefits package.

Desired candidate profile

• Organizational Skills: Ability to manage multiple tasks, maintain filing systems, and keep track of appointments.

• Communication Skills: Strong verbal and written communication skills for interacting with patients, healthcare professionals, and insurance companies.

• Attention to Detail: Accuracy in data entry, managing patient records, and processing information is vital to avoid errors.

• Technical Skills: Proficiency in medical software, electronic health records (EHR), and standard office software (e.g., Microsoft Office).

• Medical Terminology Knowledge: Familiarity with medical terms and procedures to effectively communicate and manage documentation.

• Customer Service Skills: Ability to handle patient inquiries and concerns with empathy and professionalism.

• Time Management: Effectively prioritizing tasks to ensure timely completion of responsibilities.

• Confidentiality: Understanding the importance of patient privacy and adhering to HIPAA regulations.

• Problem-Solving Skills: Ability to address and resolve issues as they arise in a fast-paced environment.

• Teamwork: Collaborating with healthcare providers and staff to ensure smooth office operations.