Hotel Operations Manager - Holiday Inn

ABOUT US

Travel is a journey. At Holiday Inn & Staybridge Suites, we help make it a joy. Starting with a warm inviting welcome for all guests whether traveling on business or for fun, we thrive on making our guests' stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty.

The Holiday Inn & Staybridge Suites Dubai Business Bay, a newly opened cluster of hotels, is looking for an experienced Operations Manager to join their extraordinary team! Conveniently located in the heart of Dubai's Business Bay area, home of the Burj Khalifa, minutes away from The Dubai Mall, renowned Jumeirah Beach, and with convenient access to all of Dubai's world-leading tourist attractions, the Holiday Inn & Staybridge Suites Dubai Business Bay includes 275 hotel rooms as well as 120 one and two-bedroom apartments, convenient F&B offerings & meeting and events facilities.

YOUR DAY TO DAY

As a Hotel Operations Manager, you are responsible for assisting the General Manager in the management, development, implementation, and monitoring of operational & financial plans for the hotel.

• Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences.
• Establishing and implementing service recovery guidelines to ensure complete guest satisfaction.
• Responding to guest complaints or concerns in a prompt and professional manner.
• Helping your General Manager to develop, implement, and monitor financial and operating plans to safeguard guest satisfaction and promote profitability.
• Driving a great working environment for teams to thrive and connecting departments to create a sense of one team.
• Maintaining a focus and commitment to operating a green hotel.

Promoting the desired work culture around the five core values of do the right thing, show we care, aim higher, celebrate difference, and work better together of the InterContinental Hotels Group and the brand ethos.

WHAT WE NEED FROM YOU

It is not just about completing tasks and doing the work! We are looking for personality, originality, creativity, focus, and a passion to deliver great results directly and via the whole team!

Bachelor's degree/higher education qualification/equivalent in Hotel Administration or Business Administration. Minimum 5 years of overall Food & Beverage and Rooms/hotel experience with at least 3 years in a managerial capacity.

Previous experience in hotels is a must. Candidates with Hotel Rooms experience are preferable.

Fluency in English is a must; additional languages are an added advantage. Leadership skills and a strong ability to build and maintain relationships are essential.

WHAT WE OFFER

We reward all your hard work with a competitive salary and benefits.

Join us, and you'll become part of the global IHG family. Like all families, all our individual team members share some winning characteristics. As a team, we work better together, we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Go on, show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

If you don't quite meet every single requirement but still believe you'd be a great fit for the job, we'll never know unless you hit the Apply button. Start your journey with us today.