Product Listing Management: - Create and optimize product listings on PrestaShop, Amazon, Noon, and other relevant platforms. - Ensure accurate product information, pricing, and inventory levels.
Order Management: - Process and fulfill customer orders promptly and accurately. - Monitor and manage inventory levels to prevent stockouts or overstock situations.
Customer Support: - Handle customer inquiries via phone calls and WhatsApp, providing timely and helpful assistance. - Address customer concerns and ensure a positive shopping experience.
Marketing and SEO Implementation: - Develop posts for Instagram, execute campaigns on Google and via email to drive traffic and sales. - Develop and implement SEO strategies to improve product visibility on e-commerce platforms by including keywords.
Qualifications:
- Proven experience in e-commerce operations, including listing creation, order management, and SEO implementation.
- Familiarity with PrestaShop, Amazon, Noon, and other e-commerce platforms.
- Understanding of digital marketing, with hands-on experience in Instagram, Google, Canva, and email marketing.
- Excellent communication skills, both written and verbal in English. Hindi is a plus.
- Ability to multitask and prioritize in a fast-paced environment.
- Customer-centric mindset with a focus on delivering exceptional service.
- Knowledge/experience with building materials is a plus.