Shop Supervisor

Responsibilities:

1. You will nurture talent within the team through on-the-job coaching and stretch assignments in coordination with the People Partner.
2. Drive eNPS through people experience initiatives and culture.
3. Oversee the store's day-to-day operations related to VM, Retail Store SOPs adherence, and sales team schedule.
4. Offer support to store staff during in-store events.
5. Act as the key point of contact with the back-office team.
6. Ensure click and collect are conducted within SLAs.
7. Ensure customer data is properly captured by the team in adherence to marketing team requirements.
8. Promote loyalty program (MUSE) and ensure team knowledge about app offerings.
9. Increase the revenue target of the store.
10. Drive sell-throughs within the store.
11. Support in-store CX initiatives.
12. Provide input on what’s working well and what’s not working well within the store.

What You'll Need To Succeed:

1. Proven experience managing a small team in beauty retail.
2. Proficiency in Arabic language.