Online Customer Service Specialist

IIQAFGROUP

Dubai

AED 50,000 - 200,000

Job description

Assist customers with product inquiries, placing orders, and resolving any issues or concerns promptly and professionally.
Handle a high volume of incoming customer calls, emails, and messages in a timely and efficient manner.
Collaborate with various departments to ensure customer satisfaction and resolve any order-related problems.
Provide product recommendations and assist customers with finding the right products to meet their needs.
Manage customer accounts by updating personal information, processing returns, and exchanges, and resolving any account-related issues.
Stay up-to-date on product knowledge and industry trends to effectively answer customer questions and provide accurate information.
Assist in continuous improvement initiatives by providing feedback and suggestions for enhancing our online customer experience.