Trade Services Specialist | Dubai, UAE

Trade Services Specialist

Company: ADIB - Abu Dhabi Islamic Bank
Location: Dubai, United Arab Emirates

Role: Trade Services Specialist

Role Purpose:
The GTB Trade Service Specialist role is to provide personalized and satisfactory service at the Corporate Branches through:

• Servicing the customers in terms of execution of transactions and query management
• Supporting the Relationship Management Team in the overall customer transactions & queries
• Supporting the Product Team in the Global Transaction Banking and the delivery channel for transaction execution and query management
• Liaising with the internal partners to ensure the completion of transactions and queries.
• Managing effectively & efficiently the complex parts of Trade & Funding transactions.

Key Accountabilities of the Role:

• Familiarize yourself with local laws, institutional policies/procedures, and international standards conventions/practices like UCP, URC, URR, ISP, ISBP, URDG etc.
• Check the Trade documents and assure they are in line with the implemented international and Trade standards and practices.
• Identify and monitor actual and potential risk and take proactive measures to control bank exposures.
• Providing efficient solutions to customers in case of any issues between the customer and importer or exporter.
• Efficient coordination with internal Departments CAD, Legal, Sharia, Operations, FI Compliance, Business, and Treasury.
• Be fully aware of ADIB's GTB Products and support the Product teams in reviewing newly developed cash and trade products.
• Check the funding documents and assure compliance with ADIB's policy and procedures.
• Book and execute all types of funding as per customer's request in coordination with RM & Customer.
• Ensure familiarity with Account opening documentation/Account maintenance in compliance with ADIB's policies and procedures.
• Perform required signature verification according to ADIB's Policies and Procedures.
• Provide direct front-desk customer assistance; directing and providing information to customers (e.g. DDA requests, A/C statements, transfers status, etc.).
• Raise customer concerns and facilitate the resolution of customer complaints.
• Proactively cross-sell GTB products.
• Ensure proper handling of documents and check endorsements prior to delivery of Trade documents as per ADIB's Policy and Procedures.
• Ensure customer instructions are completed and delivered effectively and efficiently in accordance with set TAT.
• As a senior resource of GTB, actively participate in all day-to-day matters of the different areas.
• Provide customers with advisory services related to Trade and ensure smooth processing of transactions.
• Maintain quality and reliability of reports, weekly and monthly (MIS).
• Provide inputs to the GTB sales team in structuring trade facilities based on client interactions/requirements.
• Assist the line manager in all activities required to monitor and mitigate risks involved in the designated product portfolio.
• Maintain confidentiality at all times.

Specialist Skills / Technical Knowledge Required for this Role:

• Comprehensive knowledge of trade products including all trade financing products offered by ADIB
• Familiarity with ADIB's products
• Advanced presentation and negotiation skills
• Ability to initiate, influence, and lead change
• Knowledge of Credit Process and Risk assessment
• Islamic Trade Finance products and services
• Excellent cross-selling and service skills.
• Understanding of Online banking for corporate & Public sector
• In-depth knowledge of the local UAE Trade Finance market.
• Good problem-solving skills
• Cultural sensitivity and adaptability.

Previous Experience:

• Bachelor's/Master's Degree. Highly preferable to be Certified CDCS or CITF
• Minimum of 10 years of trade finance experience
• Experience in turning strategic concepts into defined business outcomes
• Fostering and influencing senior stakeholder relationships with necessary departments and stakeholders
• Ability to recognize and make recommendations based on existing or expected market trends
• Structuring of Trade Facilities