Hostess

Overview

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous. The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

Job Description

• Responsible for doing all preparations for the service, like preparing table planning and menus.
• Ensure all menus are clean and ready for operation on floors.
• Any specific menus (buffet, brunch, promotions, etc.) have been printed and are ready for use.
• Making sure to work with clean equipment and surfaces.
• To ensure that Micros is correctly set up according to the meal period.
• Ensure to be fully aware of the promotions and discounts.
• Ensure daily emails and reservation have been checked.
• Making sure that he/she is always enthusiastic and delivers great service to all guests, as the first contact for the guests and should always be aware of that in answering phone or speaking with the guests directly.
• To prepare the table plans according to reservation sheets.
• Keeping an eye on guests when they move or something changes and communicating this with waiting staff and kitchen.
• Taking orders and giving information to guests if required and clearly communicating this to colleagues.
• Record guest preferences and document in guest history folio.
• Communicating with the chef or kitchen for any special requests, dietary requirements or restrictions from the guests.
• During the service, the hostess should be able to deal with challenges, changes and keep an eye on table turnovers.
• If necessary, preparing orders like drinks and snacks.
• Responsible for cleaning tasks during and after service.
• Attend departmental meetings if required.
• Check with managers or coordinator for any large party reservations.
• Ensure package forecast for HB, BB and FB are printed every day.
• To wish “Farewell” to all guests, encouraging repeat customers.

Desired Skill & Expertise

• Fun/outgoing personality; female hostess experience essential.
• Receive and seat the guests and maintain good communication with the waiting staff and kitchen about the guests.
• Maintain great customer service to all guests.
• Previous customer service experience required.
• Flexibility to respond to a range of different work situations.
• Excellent reading, written, and oral proficiency in English.
• You’re not just bringing your abilities, but also your character.