Educator

Key Role: To plan, organize and lead the training department and provide feedback to the management and suggestions for additional requirements as per The Nail Spa Standardized procedure. In-depth professional knowledge of beauty treatments and products and training functions to implement and introduce information as required. Deliver product training to new and existing clients. Play a key role in business development and retail of The Nail Spa.

Job Responsibility:

Training Plan:

1. Identify opportunities and training needs where training adds value to employee’s career development and improvement of organization and develop training programs.
2. Analysis of training needs through complaints document, delay documents and observation.
3. To set up training plan as per training needs and analysis to support and achieve organizational goal and individual training needs.
4. Estimating training budgets and timelines as per the training plan.
5. Working closely with Spa in charge, E & Q department, HR department and ensuring delivery within the timeline and approved budget.

Training Delivery:

1. Ensure excellent delivery of Training programs as per the organizational standards to new and existing therapists.
2. Design and development of Training course outlines based on training needs and maintaining report on Training and Refresher courses within agreed formats and timescales.
3. Ensure all TNS training processes and standards are applied in a way that is consistent across the spas and is adopting best practice wherever identified.
4. Identify, select and manage external training agencies and providers necessary to deliver required training to appropriate standards when required.
5. Managing the setting up of Training systems for new joiners and new spas in conjunction with other departments.
6. Organize training venues, logistics, transport, accommodation as required to achieve efficient training attendance and delivery.
7. Actively participate in the morning briefings and monthly meetings for reiteration of client handling and customer services processes.

Assessments:

1. Pre, Mid and Post assessments of trainees during the training program and to be able to identify and flag weak trainees.
2. Regular assessment of all therapists for retraining, refresher training and new skill training and ensure an annual refresher program for all therapists.
3. Regular monitoring of complaint documents and directly interacts with clients whenever required to solve treatment related issues.
4. Regularize and monitor refresher training program and ensure an annual refresher program for each receptionist.
5. Being able to communicate information about Mystery shopper reports, training events in a timely and professional manner to ensure spas are kept up to date about training and development activities.
6. Maintain a minimum number of complaints from clients on their customer handling. Regular assessments through qualitative feedback mechanism to identify receptionists for weaknesses in their customer handling before the clients complain.
7. Conduct preliminary interviews for receptionists to evaluate their level of skills and suitability to the company.
8. Leads and motivates staff at every step of the way, in training and outside the training space.
9. Develop and update SOP manuals for all customer services skills and quick references.
10. Keeping training materials up to date and innovates new training techniques to keep up with the changing requirements and interest of the trainees.
11. Maintain proper records of training assessment for each training program.
12. Maintain Mystery shopper reports and plan refresher and retraining program as required.
13. Develop, maintain and strategize the Training calendar so as to ensure optimum number of training programs delivered and maintain database of Training program details.
14. Prepare feedback or reports on training groups, targets and accomplishments.
15. Analyse the course & evaluations in order to judge effectiveness of training sessions and develop recommendations for improvement.

Desired Candidate Profile

Qualifications: Graduation A1 awards - previously known as (D32/33) vocational assessor / 730 teaching qualifications/ certificate in education, Minimum 5 years of experience as a trainer in the beauty industry.

Skills:

1. Creativity as a trainer to develop new training techniques and bring in new ideas and concepts.
2. Enthusiasm in creating innovative solutions to common/ unique customers’ complaints.
3. Ability to use independent judgement to manage and impart confidential information.
4. High in observation, awareness and motivational skills.
5. Work under minimum supervision.
6. Energetic with a positive attitude.
7. Willingness to work with a flexible schedule.
8. Attention to detail with an ability to analyse data and provide recommendations.
9. Proactive and Team Player.
10. Willing to accept challenges and able to meet them.