Online Chat Support Agent - Work remote worldwide, no experience needed.

Online Chat Support Agent - Work remote worldwide, no experience needed.

The House of Mercier is excited to offer a remarkable opportunity for individuals interested in embarking on a career in customer service as Online Chat Support Agents. This fully remote position allows you to work from any location around the globe, providing you with the flexibility you need. Importantly, no previous experience is required, making this role accessible to everyone. As an Online Chat Support Agent, you will communicate with customers through live chat, addressing their inquiries, resolving issues, and ensuring they have a positive experience with our brand. If you are enthusiastic, patient, and eager to assist others, we would love to have you on our team!

1. Engage with customers through live chat, promptly responding to their queries
2. Provide accurate information and effective solutions to enhance customer satisfaction
3. Document interactions to improve service quality and support training efforts
4. Collaborate with team members to continuously enhance the customer support experience
5. Identify opportunities to suggest additional services or products as needed
6. Maintain a professional and courteous demeanor in all communications

1. No prior experience is necessary; we are eager to train the right candidates
2. Strong written communication skills in English are essential
3. Ability to work independently and manage your time effectively in a remote environment
4. Basic computer skills; familiarity with chat software is a plus
5. A customer-centric mindset with a desire to assist others
6. Willingness to learn and adapt to new tools and technologies
7. A reliable internet connection and a quiet workspace are essential for this role

1. Health Care Plan (Medical, Dental & Vision)
2. Retirement Plan (401k, IRA)
3. Life Insurance (Basic, Voluntary & AD&D)
4. Paid Time Off (Vacation, Sick & Public Holidays)
5. Family Leave (Maternity, Paternity)
6. Short Term & Long Term Disability
7. Training & Development
8. Work From Home
9. Free Food & Snacks
10. Wellness Resources
11. Stock Option Plan