Assistant IT Manager

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

We are seeking an innovative and detail-oriented Assistant IT Manager to join our dynamic team. As a key member of our IT department, you will play a crucial role in supporting the IT Manager in overseeing our technology infrastructure, implementing new systems, and ensuring smooth operations across the organization.

1. Assist in developing and implementing IT strategies aligned with organizational goals
2. Collaborate with the IT Manager to oversee daily operations of the IT department
3. Manage IT projects, ensuring timely completion within budget and scope
4. Monitor and maintain IT systems, networks, and security protocols
5. Provide technical support and troubleshoot complex IT issues
6. Develop and maintain relationships with vendors and service providers
7. Assist in creating and managing the IT budget
8. Implement and maintain IT policies and procedures
9. Train and mentor IT staff, fostering a culture of continuous learning and innovation
10. Conduct regular system audits and risk assessments
11. Stay updated on emerging technologies and industry trends
12. Ensure compliance with relevant laws and regulations
13. Collaborate with other departments to understand and meet their IT needs
14. Participate in disaster recovery planning and business continuity efforts

Qualifications

1. Bachelor's degree in Computer Science, Information Technology, or a related field
2. Minimum of 3-5 years of experience in IT management or a similar role
3. Strong knowledge of IT infrastructure, including networks, servers, and cybersecurity
4. Excellent problem-solving and analytical skills
5. Strong leadership and team management abilities
6. Outstanding communication and interpersonal skills
7. Ability to work effectively under pressure and manage multiple priorities
8. Proficiency in relevant IT systems and Microsoft Office Suite
9. Familiarity with budgeting and financial planning in IT contexts
10. Adaptability to new technologies and industry changes
11. Strong customer service orientation
12. Willingness to work flexible hours when required
13. Knowledge of data privacy laws and IT compliance regulations