Call Center Team Leader

Job Description

Roles & Responsibilities:

1. Manage and lead a team of call center agents to achieve performance targets and deliver exceptional customer service.
2. Monitor and evaluate agents' performance, providing coaching and feedback to drive improvement.
3. Ensure adherence to company policies and procedures, including quality and compliance standards.
4. Analyze call center metrics and data to identify trends and areas for improvement.
5. Stay updated on industry trends and best practices to drive continuous improvement.
6. Provide training and development.