IT Specialist

Bachelors in Computer Application (Computers)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our IT team working alongside a fantastic team.

WHAT IS IN IT FOR YOU:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.

WHAT WE EXPECT OF YOU:

• Assist the IT Manager in the operation of all computer hardware and software installation and maintenance.
• Serve as secondary contact for all servicing of computer PC hardware and software.
• Manage technology/asset life-cycle, ensuring necessary equipment (PCs, servers, telecom-related, etc.) is ordered and available.
• Accountable for disaster recovery and business continuity as it relates to technology.
• Foresee, identify and resolve system(s) performance problems.
• Ensure technology assets are secure and well-maintained in accordance with Rixos policies and standards.
• Install, monitor, and maintain telecommunications equipment including cabling and provide technical guidance as needed.
• Perform adds/moves/changes/deletions.
• Troubleshoot high-speed Internet access problems.
• Escalate problems as appropriate through IT Manager.
• Provide Desktop Support.
• Image desktops, install new software applications, apply patches, and map drives to correct server/network.
• Support the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.
• Ensure that all Accor IT Policies and Guidelines are being applied in the hotel.
• Maintain a full inventory of all Hardware and software related supplies.
• Maintain a log of all computer hardware and service calls on computer hardware.
• Manage the configuration records, program files, and data files on the computer system.
• Monitor the performance of the computer software and maintain logs of performance reports, error and integrity check reports, system malfunctions, and solutions.

Qualifications

Diploma or degree in IT, fresher or 1-year experience in a 4-5 star hotel.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• IT Software

Keywords

• IT Specialist