Concierge Agent - Hilton Abu Dhabi Yas Island

Job Description - Concierge Agent - Hilton Abu Dhabi Yas Island (HOT0B79R)

Job Number:

HOT0B79R

Work Locations:

Hilton Abu Dhabi Yas Island, Yas Island, Abu Dhabi 500200

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

A Concierge is responsible for managing the first impressions of our Guests and must perform the following tasks to the highest standards:

• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries.
• Provide information, advice, and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others.
• Process and deliver messages for Guests.
• Deliver and safely store Guest luggage.
• Stay current with all hotel services as well as daily VIP requests and special events.
• Ensure orderliness and safety guidelines around the lobby and front door areas.
• Provide support to Management as required, in cases of emergency.
• Project a professional manner with an emphasis on hospitality and Guest service.
• Maintain a clean, healthy, and safe working area.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.

What are we looking for?

Concierges serving Hilton brands are always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Flexibility to respond to a variety of different work situations.
• Ability to work on your own and as part of a team.
• Knowledge of the local area.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in Concierge in a hotel environment.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!

Job:

Guest Services, Operations, and Front Office