Service Advisor Automotive

Responsibilities

1. Build long-term relationships with customers to ensure customer retention & loyalty.
2. Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.
3. Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the first time.
4. Coordinate with the Production Team to ensure timely progress updates of vehicles to customers at all times to keep the customer informed and to maintain the on-time delivery commitment.
5. At the time of delivery of the vehicle, ensure that the customer is provided with a detailed explanation of all work performed & costs associated with those repairs, for the customers to understand the value-addition of services rendered by the business.
6. Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.
7. Active compliance with all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.

Required Skills To Be Successful

• Working knowledge of MS Office; SAP knowledge preferred.
• Customer handling skills.
• Good communication skills.
• Conversant in English & basic Arabic speaking.
• Technically proficient.
• Product and process knowledge.