Continuous Improvement Manager

What You'll Do

As a Continuous Improvement Manager, you will play a pivotal role in leading continuous improvement initiatives across the Credit Policy and Acceptance Services groups. Your primary responsibility will be identifying opportunities for process improvement, redesigning processes to increase efficiency, and enhancing service quality. You will work closely with IT teams to evaluate and implement suitable software solutions or process automation tools. Your innovative approach will contribute significantly towards achieving our client's goal of growing digital lending. This role requires strong leadership skills, as you will be instrumental in facilitating change within the organisation.

• Identify process improvement opportunities within the Credit Policy and Acceptance Services groups
• Redesign processes to increase Straight-through Processing (STP) rates for Cards and Loans decisioning
• Optimise processes within the credit cycle to enhance service quality for both internal and external customers
• Collaborate with IT teams to evaluate and implement suitable software solutions or process automation tools
• Develop process design solutions that address identified issues and align with the goal of growing digital lending
• Lead change within the organisation through effective communication and collaboration

What You Bring

The ideal Continuous Improvement Manager brings a wealth of experience in business improvement and performance measurement projects. With at least five years' experience under your belt, you have honed your skills in process improvement, business process reengineering, or operational excellence. Your educational background in business administration, engineering, operations management or a related field equips you with the knowledge needed to excel in this role. Certification in process improvement methodologies such as Lean Six Sigma or Kaizen will be advantageous. Your ability to lead and facilitate change within an organisation, coupled with your strong interpersonal skills, makes you the perfect fit for this role.

• A bachelor’s degree in business administration, engineering, operations management, or a related field
• At least 5 years’ experience in business improvement and performance measurement projects
• Prior experience in process improvement, business process reengineering, or operational excellence
• Certification in process improvement methodologies such as Lean Six Sigma or Kaizen is an advantage
• Demonstrated ability to lead and facilitate change within an organization
• Strong interpersonal skills for effective collaboration with various teams