Product Specialist - Unique Computer Systems

Responsibilities

• Customer support and relationship management for the company’s digital solutions.
• In charge of customer account management for the MENA region.
• Managing daily postsales relationships with customers' portfolios related to SMS Push notifications and Business WhatsApp APIs.
• SMS campaign management.
• Assisting accounts team in payment follow-up and submission of quotations and invoices as and when required.
• Email Campaign Management (Preferably Mailchimp).
• Digital solutions vendor management.
• Presales and postsales training and demos.
• Identify potential upsell and sales opportunities or leads and relay this to the sales team.
• Determining technical requirements from new and existing clients during the presales process/customer call and relaying them to in-house technical and sales team on requirements.
• Knowledge of social media marketing and digital analytics.

Skills

• Effective communication and customer focus skills.
• Ability to maintain relations with an existing account and keep looking for potential upsell opportunities.
• Knowledge of SMS connection through API Web services and SMPP (Preferred).
• Online marketing (SEO, PPC, Social Media).
• Experience in Twitter, Facebook, and LinkedIn as the primary social networks and use of these for engaging visitors.
• Experience in Google Analytics to keep track of online activity related to products.
• Ability to work on own initiative and within a team environment.
• Knowledge of social media and banners and mobile marketing.
• Knowledge of keyword and analysis techniques and software.
• Exceptional eye for detail.
• Effective time management and organizational skills.