IT Specialist

Job Description

• Manage and maintain the hotel's computer networks, including wired and wireless networks, ensuring optimal performance, security, and reliability.
• Provide technical support for all hardware and software used within the hotel, including computers, printers, POS systems, property management systems (PMS), point of sale systems, and other specialized hotel applications.
• Diagnose and resolve technical issues reported by hotel staff or guests in a timely manner to minimize disruptions to operations.
• Implement and maintain security protocols to protect the hotel's IT infrastructure from cyber threats, including malware, viruses, and unauthorized access.
• Develop and implement backup and disaster recovery plans to safeguard critical data and ensure business continuity in the event of system failures or data breaches.
• Assist in the procurement of IT equipment and software, including researching vendors, obtaining quotes, and ensuring that purchases align with the hotel's budget and technology requirements.
• Provide training and technical guidance to hotel staff on the proper use of IT systems and software applications to enhance productivity and efficiency.
• Maintain accurate records, documentation, and inventory of all IT assets, configurations, and procedures to facilitate troubleshooting and future upgrades.
• Ensure compliance with relevant regulations, industry standards, and best practices related to IT security, data privacy, and technology usage within the hospitality industry.
• Stay updated on advancements in information technology and identify opportunities to leverage new technologies to improve guest experiences, operational efficiency, and cost-effectiveness.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Prior experience in IT support, preferably in the hospitality industry.
• Proficiency in networking, operating systems (Windows, Linux), hardware troubleshooting, and software applications.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Certification in relevant IT disciplines (e.g., CompTIA A+, Network+, Security+) is a plus.

Additional Information

What Is In It For You

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.