IT Analyst

Roles and Responsibilities

The Business Intelligence (BI) Analyst will be responsible for developing, deploying, and maintaining BI interfaces. The role involves gathering data, analyzing it, and providing actionable insights to help drive strategic decision-making within the organization. This individual will collaborate with different business units to understand their data needs and translate them into BI solutions that meet the company’s goals.

Responsibilities

• Data Analysis, Insights & Reporting
• Reporting and Dashboards
• Data Management & Warehousing
• Requirements Gathering
• Stakeholder Collaboration
• Data Governance
• Continuous Improvement & Innovation
• Collaboration and Communication

Essential Requirements

• Bachelor's degree in Computer Science, or a related field.
• Strong proficiency in data analysis and visualization tools (e.g., SQL, Python, R, Power BI, Tableau).
• Experience with data modeling and ETL processes.
• Excellent problem-solving and critical thinking skills.
• Strong attention to detail and accuracy.
• Excellent communication and presentation skills.

Desirable Requirements

• Master's degree in a relevant field.
• Advanced knowledge of statistics and data modeling.
• Knowledge of machine learning and artificial intelligence techniques.

Certifications in data analysis or BI tools.

Skills

• Strong understanding of business intelligence concepts and tools
• Proficiency in data visualization tools such as Power BI, Tableau, or QlikView
• Experience with SQL and data querying
• Knowledge of data warehousing concepts
• Ability to analyze complex data sets and interpret trends
• Excellent problem-solving skills
• Strong communication and presentation skills
• Attention to detail and accuracy
• Ability to work independently and as part of a team

Desired Candidate Profile

1. Technical Proficiency

• Software and Hardware Knowledge: A deep understanding of various software applications, operating systems (e.g., Windows, Linux), network components, and hardware.
• Programming and Scripting: Basic coding skills (e.g., Python, SQL, Java) can be useful for customizing applications, troubleshooting, and automating tasks.
• Database Management: Understanding how databases work (e.g., SQL, Oracle, MySQL), including querying, data migration, and data integrity.
• Networking: Familiarity with networking principles (IP, DNS, firewalls, VPNs, TCP/IP) to support troubleshooting and configuration of network systems.
• System Integration: Knowledge of how different IT systems work together and how to integrate disparate systems to improve workflow efficiency.

2. Analytical and Problem-Solving Skills

• Data Analysis: Ability to analyze business requirements and translate them into IT solutions. This includes using data to identify trends and issues, and making recommendations for improvements.
• Critical Thinking: Being able to diagnose issues with systems or processes, develop troubleshooting steps, and come up with optimal solutions.
• Requirements Gathering: Working with business users or stakeholders to gather detailed requirements and translating them into technical specifications or project plans.

3. Business Understanding

• Business Process Analysis: Understanding business processes and how IT systems support those processes. Helping design or improve IT solutions to meet business needs.
• Stakeholder Management: Communicating effectively with non-technical stakeholders (management, end-users, vendors) to understand their needs and expectations from IT systems.
• Project Management: Basic project management skills, including scope definition, task prioritization, timelines, and working with cross-functional teams to implement IT solutions.

4. Communication Skills

• Documentation: Writing clear, detailed reports, user manuals, and technical documentation for IT systems, software, and processes.
• Technical Support: Providing support for end-users, troubleshooting technical issues, and offering solutions in a way that is easy to understand.
• Training and Knowledge Sharing: Training end-users on new systems or tools and ensuring they are comfortable with changes to IT infrastructure.