Front Office -Receptionist

Front Office Receptionist

An exciting opportunity has arisen for a Front Office Receptionist to join Rixos Premium Saadiyat Island.

What you will be doing:

• Register and process check-in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Update guest information into the computer after a complete check-in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks, and settlement upon guests' departure.
• Handle walk-in counter reservations at all times and process call-in reservations when the room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Resolve guests' complaints/requests and liaise with the department concerned to ensure immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message, mail, and packages to guests.
• Assist at the Information counter, Foreign Exchange, Night Audit, and Business center as and when assigned.
• Have knowledge of the hotel rate codes, package segmentation, discounts, and how to handle each.
• Handle safe deposit boxes in accordance with policies and procedures.

Qualifications:

Your experience and skills include:

• Experience working as a Receptionist in 5* Hotels.
• Customer service & Data Entry experience.
• Multitasking and time management skills with the ability to prioritize tasks.
• Proficient in Microsoft Office Suite.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.
• Additional language will be an advantage.

Remote Work:

No

Employment Type:

Full-time