Lobby Ambassador

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Responsibilities:

• Has a complete knowledge of the Hotel, its services, facilities, and geographical layout.
• Is knowledgeable on all VIP Arrival, In-House, and Departure Guests.
• Remains up to date with Hotel Functions and Events.
• Engages with all guests, in-house and visitors.
• Always maintains lobby presence, ensuring all guests are greeted and assisted when applicable and ensuring limited congestion in the lobby.
• Being proactive in maintaining the cleanliness and organization of the lobby.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• Handles any duties which may be assigned from time to time by the Supervisor or Manager.
• Attends F.O. Briefings and Trainings required by Management and Learning & Development.
• Reports for duty punctually with the appropriate uniform and respective name badge, strictly adhering to the Grooming and Hygiene Standards illustrated in the Hotel's Look Book.
• Strictly adheres to the Hotel's Code of Conduct and Rules & Regulations.

Key Competencies and Background:

• Previous experience in a high volume internationally recognized luxury hotel chain and a few years in a similar position is required.
• Degree or Higher National Diploma equivalent in Hospitality Management will be an advantage.
• Outgoing personality with excellent interpersonal skills.
• Ability to understand guest needs and expectations and to deliver superior customer service.
• Excellent communication and organizational skills.

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• Administration