E-commerce Operations Manager

BFL Group is one of the world's leading off-price retailers of fashion and homeware. With headquarters based in the United Arab Emirates, we serve markets across the region and in Europe.

Our goal is to delight customers and entice them back with the promise of exceptional pieces that excite all at up to 80% off the original retail price for fashion designer brands. Our unique Treasure Hunt model ensures there is always something new to explore, desire, and discover within our stores. Our customers walk out with new items every time they visit any of our stores.

Role Purpose:

The E-commerce Operations Manager (Warehouse) is responsible for leading and managing the operations across all Distribution Centers through a proactive and result-oriented approach that supports the organizational growth objectives.

Responsibilities:

• Lead and manage the whole operations from inbound, receipt, put away to distribution for the business.
• Oversee the planning and coordination of Supply Chain operations across 3 distribution centers.
• Review and document operational requirements to create new or update current standard operating procedures (SOPs) including business process flows with internal stakeholders and customers. Expect intensive reengineering of processes to effectively achieve the business objectives with efficiencies.
• Implement business processes and technical solutions in partnership with stakeholders to meet and/or optimize production requirements, including analytical tools and methods.
• Monitor and ensure key performance indicators (KPI) are met in a timely and cost-effective manner to ensure the efficiency and effectiveness at the origin gateway.
• Drive all upgrades and automation projects to completion.
• Manage the internal and external suppliers that support the product delivery.
• Contribute proactively to the overall support of the E-commerce operations as required.
• Provide ideas, suggestions, and best practices whilst setting up the Centre of Excellence for BFL Distribution Operations.
• Other duties as required and assigned.

Requirements:

• Minimum 8 years of experience in warehouse management.
• Retail / Apparel & Fashion industry exposure is a must.
• Hands-on experience in 3PL Operations.
• Hands-on experience in managing a high volume team.
• Hands-on experience in WMS.
• Experience in operational optimization including advanced Excel skills.

If you think you are fit for this job position, then apply right away. You are steps away from joining a Great Place to Work and we would love to meet you soon!