E-commerce Fulfillment Manager

Clarion Shipping Services L.L.C
Dubai
AED 50,000 - 200,000
Job description

Job Title: E-commerce Fulfillment Manager
Location: Dubai, United Arab Emirates

Job Overview:

The E-commerce Fulfillment Manager is responsible for overseeing and coordinating daily operations within the fulfillment center. This includes managing staff, ensuring timely and accurate order processing, inventory management, and maintaining a high level of efficiency to support the company’s e-commerce activities. The role requires strong leadership, organizational, and problem-solving skills to ensure smooth order fulfillment and customer satisfaction.

Key Responsibilities:

1. Stock Reports:

  • Monitor inventory levels and generate daily, weekly, and monthly stock reports.
  • Analyze stock data to identify trends, discrepancies, and areas for improvement.
  • Collaborate with procurement to ensure adequate stock levels and minimize shortages.

2. Delivery Management:

  • Coordinate and oversee the timely dispatch of orders to ensure customer satisfaction.
  • Monitor delivery performance and resolve any issues related to shipping or logistics.
  • Liaise with shipping partners to optimize delivery routes and processes.

3. Warehouse Management:

  • Supervise warehouse operations, including receiving, storing, and distributing products.
  • Ensure compliance with health and safety regulations and maintain a clean and organized warehouse.
  • Implement best practices in inventory management and warehouse layout optimization.

4. WMS Management:

  • Manage and optimize the Warehouse Management System for efficient order processing.
  • Train team members on WMS functionalities and ensure accurate data entry and reporting.
  • Troubleshoot WMS issues and collaborate with IT for system upgrades or enhancements.

5. Team Management:

  • Lead, train, and develop a team of fulfillment associates to achieve performance goals.
  • Conduct regular performance reviews and provide constructive feedback.
  • Foster a positive team environment that encourages collaboration and high morale.

Qualifications:

  • Bachelor’s degree in Business, Logistics, Supply Chain Management, or related field.
  • 3+ years of experience in e-commerce fulfillment, warehouse management, or logistics.
  • Strong knowledge of WMS and inventory management practices.
  • Excellent analytical and problem-solving skills.
  • Proven leadership abilities and experience managing a team.
  • Proficient in Microsoft Office Suite and relevant software applications.
  • Strong communication and interpersonal skills.

Preferred Qualifications:

  • Experience in a high-volume e-commerce environment.
  • Familiarity with shipping and logistics software.
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