E-Commerce Assistant

Job Overview:

The ECommerce Assistant is responsible for maintaining and updating the company’s online platforms, ensuring product accuracy, optimizing listings, and supporting the ecommerce team in driving online sales. The role requires proficiency in modern ecommerce tools and platforms such as Amazon, Noon, Talabat, and other digital marketplaces.

Key Responsibilities:

ECommerce Management:

1. Regularly update product listings on the company’s ecommerce platforms.
2. Ensure all product details, descriptions, and images are accurate and up to date.
3. Monitor and process online orders efficiently.

Platform Optimization & Reporting:

1. Use web analytics tools (e.g., Google Analytics) to track performance and generate insights.
2. Assist in optimizing product visibility and sales performance across platforms.
3. Ensure timely execution of marketing and seasonal promotions.

Stock & Order Coordination:

1. Work closely with the supply chain and retail sales teams to manage stock levels.
2. Minimize potential stock losses by monitoring product availability and reporting issues.

Customer Support & Payment Handling:

1. Ensure accurate and efficient processing of online payments and refunds.
2. Support the ecommerce team in resolving customer inquiries and escalations.

Creative & Marketing Support:

1. Assist in maintaining the website’s visuals, including homepage banners and product displays.
2. Coordinate with the team to launch new products and promotional campaigns.

General Support:

1. Provide reports and insights to the ECommerce Executive and management.
2. Perform additional tasks assigned by the management.

Requirements:

Education: Bachelor’s degree in IT, Digital Marketing, or a related field.

Experience: 2 years in ecommerce, digital marketing, or online sales.

Technical Skills:

1. Experience with ecommerce platforms (Amazon, Noon, Talabat preferred).
2. Proficiency in Google Analytics, Microsoft Office, and digital sales tools.
3. Familiarity with content management systems and online order processing.

Soft Skills:

1. Strong communication and organizational skills.
2. Detail-oriented with good analytical abilities.
3. Ability to multitask and manage time effectively.

Benefits:

1. Competitive salary.
2. Career development and growth opportunities.
3. Exposure to international ecommerce platforms.
4. Employee discounts and special offers.