Dynamics 365 Functional Consultant CRM

Bachelors in Computer Application (Computers)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Responsibilities:

• Functional Consulting on Dynamics 365 CRM in the role of Functional Consultant/Business Analyst at least three large, end-to-end MSCRM implementations that include complex functionality, more than one module of Dynamics 365 CRM (Sales/Service/Marketing/Field Service).
• Conduct workshops with clients to gather requirements, identify gaps, and provide recommendations for business process improvements.
• Design and configure Dynamics 365 CRM modules, including Sales, Marketing, Customer Service, and Field Service.
• Provide guidance and support to clients during the implementation process, including training and troubleshooting.
• Develop functional specifications and design documents for customizations and integrations.
• Collaborate with technical consultants to ensure functional requirements are translated into technical designs.
• Experience in Azure AI/ML, Azure IoT platform, and Virtual Agent is highly preferable.
• Customize CRM systems using extensions, customizations, and integrations with other systems.
• Work closely with technical and functional teams to ensure the successful implementation of solutions.
• Provide support to clients during testing and go-live phases.
• Keep up-to-date with the latest industry developments and product updates related to Dynamics 365 CRM.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 4 years of experience in implementing Dynamics 365 CRM solutions.
• Strong understanding of Customer Relationship Management processes and principles.
• Ability to conduct business process analysis and translate requirements into functional specifications.
• Experience in configuring Dynamics 365 CRM modules, including Sales, Marketing, Customer Service, and Field Service.
• Strong communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical stakeholders.
• Ability to work independently and in a team environment.
• Knowledge of Power Platform, Power BI, and related Microsoft technologies is a plus.
• Microsoft Dynamics 365 certifications in Customer Engagement, Sales, Marketing, or related areas are preferred.