Duty Manager - voco Dubai®

About Us
At voco, we've created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character and that's something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So, before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us, we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won't find in any guide book.

Your day to day
We like to lead from the front. So, we're looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You'll champion our one team approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.

A little taste of your day-to-day
Every day is different at voco Dubai, but you'll mostly be:

1. Leading the way managing guest experiences, team performance and hotel operations
2. Prioritising workload and ensuring your team deliver authentic, memorable experiences
3. Developing your team's skills to drive results that positively impact on hotel performance
4. Having authentic conversations with guests to resolve issues, queries or concerns
5. Being first point of contact for any critical emergency situations

What We Need From You

• Minimum Diploma or equivalent, some college preferred
• 2 years front desk/guest service leader experience
• Must be fluent in spoken and written English
• Other languages may be preferred
• Basic mathematics skills
• Excellent communication, problem solving, reasoning and motivational skills
• Long periods of standing in the front desk areas and occasional lifting of heavy items
• Working knowledge of hotel property management systems like Opera beneficial
• Willingness to work evenings and weekends

How do I deliver this
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.

What We Offer
We'll reward all your hard work with a great salary and benefits in addition to career development, employee room discounts and great work culture.

Join us and you'll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Reliably Different - Welcome to voco Hotels, IHG's new upscale brand. We call our Hotels voco. It means to invite and call together originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco Dubai.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the Apply button. Start your journey with us today.