Duty Manager Front Office

Hospitality / Medicare / Account Management

Skillset

Experience in a Supervisory role

Jobseekers from any country are welcome.

WHAT YOU WILL NEED TO SUCCEED:

Genuine service personality, with high EQ.
Minimum 4 years experience in the Hospitality industry.

Minimum 2 years experience in a Supervisory role or similar experience in a 5-star hospitality industry.

Minimum of a high school diploma is required; a college degree in Hotel Management or a related field is preferred.

Oversee and ensure all operational tasks in the Front Office are conducted in line with the service standards and procedures.

Coaching and training on-the-job.
Providing constructive feedback (on- and off-the-job).

Analyzing operations and assigning resources accordingly.

Conducting huddles during shifts to ensure seamless communication.

Prevent complaints and ensure adequate service recovery where needed.

Proactively communicate with fellow Ambassadors, always with the guest's interests at heart.

Company Industry

Department / Functional Area

• Secretary
• Front Office
• Personal Assistant (PA)

Keywords

• Duty Manager Front Office