Duty Manager - Female GermanRussian Speaker

• Directs and coordinates various services related to the shift operations as required.
• Ensures prompt, courteous, and accurate service to all guests to maximize customer satisfaction.
• Assures safety and security of guests, visitors, and employees, and protects the property by working closely with hotel security personnel.
• Ensures norms, procedures, and systems for safety and security of guest belongings (e.g., lockers, left luggage, etc.) are efficiently followed and monitored to ensure maximum comfort levels.
• Optimizes the efficient usage of room inventory by monitoring, controlling, and providing feedback to support the departments.
• Oversees emergency operations to minimize hotel losses and liability.
• Ensures adherence to company and hotel policies by all departmental employees.
• Provides the Assistant Front Office Manager, Director of Rooms, and General Manager with a summary of activities and operations during the night shift by preparing a daily written logbook.
• Insures guest satisfaction by resolving and taking appropriate actions on all guest complaints.
• Handles government officials, press, etc., during the night.
• Familiarity with all Front Desk and Cashiering functions.
• Handles sent-out guests.
• Checks on authorized employees remaining after duty.
• Opens stores in case of emergencies.
• Authorizes payments in case of emergencies.
• Maintains policy of power saving.

Qualifications:

• Bachelor's Degree in hospitality management, business administration, or a related field may be preferred.
• 5-7 years of experience in a 4-5 star hotel.
• Skilled and professionally well familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.

Additional Information:

Your team and working environment:
In 12 sentences, introduce the team, property, or office environment in a way that reflects the culture.
Note: Customization may be included for any specific local or legislative requirements such as work permits.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

Remote Work:

No

Employment Type:

Full-time