Duty Manager

Finance

1. Work collaboratively with Assistant Front Office Manager in preparing the expenses budget, and ensure that there are measures in place to manage each expense line within our budget through efficiency in operation.
2. Ensure vacation, public holidays, and lieu days are used to meet the needs of the business.
3. Ensure that the payroll is submitted to HR on the agreed date.

Management
As a Manager, you are expected to demonstrate the following behaviours consistently:

1. Hold self and others accountable for achieving results. Deliver by meeting tough deadlines and use specific performance measures to track progress and improve future performance.
2. Take steps to follow through, ensuring tasks are fully completed; independently check to ensure accuracy and quality.
3. Develop a detailed understanding of the market and guests’ needs, challenge the way things are done; identify areas requiring change and suggest ideas to support the change.
4. Identify opportunities to improve profitability of own area, implementation and maintenance of brand standards and standard operating procedures.
5. Train and develop the team and provide support when required.
6. Ensure all direct reports have a Personal Development Plan to achieve their goals.
7. Ensure that effective communication flow is maintained at all times.
8. Actively participate in community involvement projects and initiatives together with the hotel’s management team.
9. Maintain a business environment based on the Code of Conduct and Company Vision.
10. Participate in WYNcom.

Minimum Requirements:

1. Associates degree in hospitality management and/or similar work experiences or certified accreditation and minimum 2 years’ experience as Reception or Duty Manager in a 5* property with 300+ inventory.
2. Excel, Word, PowerPoint, FBM, Opera computer skills.
3. Excellent communication skills with proficiency in speaking and writing Business English.
4. Team player with excellent planning & organizing skills.
5. Able to work flexible working hours with rotating shifts.
6. Pleasant personality with good problem-solving skills.