Door Attendant

Job Description

We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward.

As a Doorman, you are responsible for providing professional and customer-focused service to our guests, ensuring their every visit will become a memorable one. Your role will include key responsibilities such as:

1. Offer consistently professional, friendly, warm, and engaging service.
2. Ensure guests are greeted appropriately upon arrival in a warm manner.
3. Open car doors for arriving and departing guests and escort them to the lobby.
4. Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request.
5. Forward all guest complaints or problems to the manager on duty.
6. Ensure that an effective handover is made between duty shifts.
7. Demonstrate a complete understanding of the hotel’s policies and procedures and service standards, and have full knowledge of the hotel facilities and happenings at all times.
8. Establish, promote, and maintain good public relations while meeting or exceeding guest expectations.

Skills

Education, Qualifications & Experiences

You must ideally have vocational training within hospitality with preferable previous experience in the Concierge Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal abilities, are essential. Computer knowledge and additional language skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer-driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic, and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing the following additional competencies:

1. Understanding the Job
2. Taking Responsibility
3. Recognizing Differences
4. Customer Focus
5. Adaptability
6. Teamwork